Business Terms and Policies

We want you to be delighted with the work and your experience in dealing with us.  
It's important to have clear understanding and expectations along the way,
and we like to set our customer-friendly policies out right up front for you.
Your approval to begin the project indicates acceptance of these terms.
We are sure you will be pleased with your new canvas project!We look forward to working with you!

  1.  CUSTOMER SERVICE AND COVID-19 NOTICE
    -  Currently Alameda Canvas is able to operate providing essential maritime services to our valued customers.  COVID-19 safety protocols are in place in the shop. Please call before coming by. We have a drop-off table outside where we can discuss your project and place your items for service or pickup. We appreciate your wearing a mask. 
    -  We are happy to provide a free, customized, no-obligation written estimate after our discussion with you. The estimate is valid for 30 days from the original quote date. Verbal estimates for items not present are subject to change when inspected.  A quote does not establish scheduling commitment, that requires a deposit.
    -  All our canvas products are hand made to your specifications locally in our Alameda family-run shop. Certain non-core specialized work may be done by local partner vendors (welding, custom interior upholstery, etc.) 
    -  Workmanship is guaranteed for 2 years from date of installation (non-commercial use only) to the original customer, the best warranty in the Bay! Material guarantees are per each manufacturer's specific warranty.  
  2. SERVICE AREA
    -  Our central service area is Alameda Island. Your boat can usually remain in its Alameda slip during the project. During the pandemic any other location is out of our service area. In special circumstances we might be able to serve other East Bay locations including Berkeley, Emeryville, & San Leandro. However, projects will take longer to complete in these areas and will cost more. 
    -  Larger projects will be completed faster and less expensively by bringing the boat to us at Grand Marina for best service, especially for the duration of the COVID-19 restrictions. We can arrange secured berthing with card key access at a discounted rate. You will always have access to your boat. 
    -  Installation is included on most items if the boat is local (Alameda). There may be an installation/trip charge for off-island work. 
  3. PAYMENT TERMS & SCHEDULING
    -  A quote does not establish scheduling commitment. A 50% deposit of the total excluding sales tax is due before project start to order the necessary materials & commit shop scheduling.  For certain factory-supplied items terms may vary per the individual mfr. requirements. The balance owed (plus sales tax if applicable) is due at project completion.
    -  Payment by check is preferred, we also accept Visa/MasterCard/Amex or cash. 
    -  Projects are placed on the shop calendar once the deposit is received. Project completion order is determined by the shop, based on multiple factors including your requirements. 
    -  We will do our best to meet your expectations. However, completion dates are "best estimate" and not a firm commitment, subject to change due to factors such as unsuitable weather, boat availability, other work being done on boat, material shortages, health lockdowns, etc.  
    -  Projects not paid within 10 days of completion are considered “late” and are subject to interest charges. Payments more than 30 days late without prior agreement are subject to collections, with all collection costs to be paid by the customer 
    -  Customer materials, patterns, original pieces, etc. not picked up within 90 days of project completion, or notification of such, are subject to disposal by Alameda Canvas. 
  4. CALIFORNIA SALES TAX REQUIREMENTS
    -  We want to keep our prices as low as possible, but applicable taxes must be charged per California law-     
                 -  New Items: Materials and labor used to fabricate a new item are taxable at the Alameda County sales tax rate of 9.75%                 
                 -  Repaired Items: Materials used to repair or recondition an existing item are taxable, labor is not taxable 
                 -  Resale Items: Projects performed on boats for resale will require copy of CA Resale Certificate to be not taxable